Terms & Conditions

Quotes generated through our estimator or sent by email are valid for 30 days. A quote becomes a binding engagement once you confirm acceptance and pay the deposit indicated in the quote (typically 30%). The deposit secures your build slot and is non-refundable once design work commences.

Each engagement is delivered against a defined scope — the pages, features, revisions, and deliverables agreed in writing. Work outside the agreed scope ("scope creep") will be quoted separately before being undertaken. We will never invoice for additional work without your prior written approval.

• Deposit (typically 30%) is payable on engagement.
• Balance is payable on launch, prior to DNS cutover.
• Care plan subscriptions are billed monthly via Stripe and may be cancelled at any time.
• All prices are in Australian Dollars (AUD). GST is added at checkout and will be itemised on invoices.
• Late invoices (over 14 days) may incur a 2% monthly service charge and trigger a pause on services.

To deliver on time, we need timely access to: brand assets (logo, fonts, brand colours), copy or input on copy direction, product or service information, and any accounts required (domain registrar, existing hosting, social profiles). Delays in providing these may extend the timeline; we'll always let you know if something's blocking us.

Each tier includes a defined number of revision rounds (see /pricing). A "revision round" means a consolidated set of feedback delivered in writing. Additional rounds beyond the included number are billed at our standard hourly rate, quoted before commencing.

• You own your site. On final payment, all rights to the design, code, and content delivered transfer to you. Each client receives their own private repository at handover on request.
• We retain rights to underlying tooling, reusable patterns, and components developed prior to or independent of your engagement, and to display non-confidential examples of the work in our portfolio (we'll always ask before publishing).
• Third-party assets (stock photos, fonts, plugins) may carry their own licences which pass through to you.

Hosting and DNS recommendations are made on your behalf. Domain registration remains in your name. Care plan subscriptions cover the items listed in your tier — typically updates, security patches, content edits, and monthly Lighthouse reports. Care plans do not cover net-new feature builds; those are quoted separately.

If you're unhappy with the direction of the work in the first week after the kickoff, let us know in writing and we'll refund the deposit in full. After week one, the deposit becomes non-refundable due to time committed.

We deliver the work to a professional standard and warrant it'll be free of material defects for 30 days post-launch. To the maximum extent permitted by Australian law, our total liability for any claim arising from an engagement is limited to the fees paid for that engagement. Nothing in these terms limits any rights you have under the Australian Consumer Law.

Either party may terminate an engagement in writing. If you terminate before launch, you remain liable for work completed to the point of termination. We may terminate if invoices remain unpaid for more than 30 days or if continued work would breach these terms or applicable law.

We treat all non-public information you share with us as confidential and will not disclose it to third parties except as needed to deliver the engagement (e.g. to our payment processor or hosting provider) or as required by law.

These terms are governed by the laws of Queensland, Australia. Any dispute will be resolved in the courts of Queensland unless we agree otherwise in writing.

Questions about these terms? Email info@boldagency.com.au.